What is Hubnode?

Hubnode is an online store that offers a curated collection of digital goods from video games, primarily skins for CS:GO.

What happens if I don’t receive my skins within 48 hours?

If you do not receive your skins within 48 hours of the skin unlocking, please contact our support team at support@hubnode.com. We will investigate the issue and take the necessary steps to resolve it.

What is the currency used for pricing?

The prices on our store are listed in Credits.

What are Credits?

Credits are a virtual currency used to purchase goods on our store. You can buy Credits from us and then spend them in the store.

How much does one Credit cost?

One Credit is priced at €1.

How do I purchase Credits?

You can purchase Credits by visiting the Buy Credits page on our website. After a successful payment, the Credits will be added to your account.

How do I know the price of a skin?

The price of a skin is listed in Credits and can be found on the product page. The equivalent in euros is also displayed. The price of the skin is based on the discounted market value and is subject to change.

How long does it take to receive my skins?

It may take up to 8 days due to Valve’s trade restrictions. For more information, see Steam’s rules regarding Steam Guard and Trade here.

Are there any restrictions for purchasing skins?

Yes, there are restrictions. In order to purchase skins, you need to have a Steam account that’s eligible to trade and have a verified email address and mobile phone number. Additionally, some countries may have restrictions on purchasing skins. Please check Steam’s Trading and Market Restrictions page for more information.

Is Hubnode a legitimate website?

To request a refund, submit a ticket by sending an email to support@hubnode.com. Please review our Refund Policy before making the request.

Is this website legit?

Yes, Hubnode is a legitimate website operated by registered company Hubloop OÜ in Estonia (organization number: 16646514).

How do I pay for skins?

You first need to purchase Credits from us. Then, you can use those Credits to buy items in the store. The Credits will be automatically deducted from your account upon purchase.

Can I send a gift to a friend?

Yes, you can send Credits as a gift to a friend through the Credit trade page on our website.

Do I need a Steam account to receive the skins?

Yes, CS:GO skins are stored on Steam accounts. You need to have an eligible Steam account for us to deliver the skins to you.

What games do you sell skins for?

Currently, we only sell skins for the game CS:GO (Counter-Strike: Global Offensive).

Account

How to Access My Data on Hubnode?

You can request a copy of your data stored on Hubnode by reaching out to us via email or support ticket. You will receive a .zip file containing your data. Note that requesting your data does not automatically result in its deletion from Hubnode’s servers. If you want to erase your data, see the question below. Note: The data file may not reflect any updates made to your information between the time of your request and the data archive creation.
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How to Delete My Hubnode Account?

To have your Hubnode account erased, please send us an email or raise a support ticket. Your data will be deleted as per GDPR Article 17 requirements.
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